We do not store goods in a warehouse in order to provide the best quality / freshly produced oils and cosmetic products which are shipped directly from the factory to you. Although we do our best to deliver as quickly as possible, we ask for your patience and appreciation for the quality; good things come to those who wait!
We at Aromatherapy Today are dedicated to offering our clients a reliable and efficient ordering, dispatch and delivery service. We currently offer two delivery options:
Standard (Royal mail Second class) and Express (Royal mail First class) for UK mainland depending on the size and value of your order. You will receive an e-mail from us the day we despatch your order. A handling fee may be added to shipping costs. There is the option to select an alternative delivery address including work address if this is more convenient for you.
Please note: We do not deliver on UK Bank Holidays and weekends!
Weekends and Bank holidays are non-working days and if your order has been dispatched on Friday by a next day service, it will be due for delivery on the following Monday. Once your order has been dispatched, you will receive a notification e-mail if you have provided an e-mail address. How long your parcel takes to be delivered after we dispatch it is out of our control. Whilst we use either Royal Mail's 1st Class service, please always allow 2 working days for delivery to your address after Dispatch (you will receive an e-mail when we dispatch your order). Parcels dispatched on Friday will not be delivered until the following Monday.
UK Delivery & Postal Charges
Standard delivery on Orders over £80.00 (weight up to 1 kg) is delivered FREE of charge. Standard Delivery by Post Office Ltd. (Estimate delivery – 3-4 working days after posting) - £5.75. Express Delivery (Estimate delivery – 1-3 days after posting) - £7.50. Special delivery the next day by Royal Mail (for orders placed before 1 pm) - £9.50. Saturday Delivery (orders placed before 1 pm Friday) - £11.90. International Delivery to EU countries - £15.95. If your parcel weighs over 1 kg, an additional postage charge of £5.99 will apply to your invoice! Please note items heavier than 1000 g cannot be sent by 2nd class!
Please ensure you enter your correct email address to receive your order confirmation receipt.
If you think your parcel is taking too long to arrive, please allow 5 working days for First Class Royal Mail before contacting us. We will send out a replacement if your parcel has not arrived within 2 weeks after dispatch but expect you to have gone through the usual checking procedures first: checking with neighbors, your local post office, etc. Expedite shipment such as DHL, TNT and etc. is also available at an extra fee. Please contact us prior to your payment if you are interested in it. Customs charges are the buyer's responsibility. We are not responsible for any customs charges/duty/tax and other related fees. Please check customs regulations in your country for detailed information. Please note that we will not accept returns and no refund will be applied if you refuse to pay for customs duties.
We aim to despatch all orders within 24 hours when in stock. We aim to deliver all UK standard orders in 5 -14 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 14 working days after dispatch, please contact us. Any dates quoted for delivery are approximate only. We accept no responsibility for any loss resulting from delays to delivery.
Please note: Saturday and Sunday are not classed as working days for standard deliveries.
A signature is requested on delivery.
If you are not at home at the time of delivery, the postman will leave a card. Please follow the instructions on the card left by the post office to arrange redelivery.
Please note: We cannot cancel an order or change a delivery address once the parcel has been dispatched!